Orders

Shipping

Last updated: July 2026. Please have this reviewed by a qualified adviser before launch.

This Shipping Policy explains how and where we deliver product orders placed through Mould Removal Service (moldremovalservice.co), operated by BuyFactory Direct Pty Ltd (ABN 30 656 628 938). Your rights under the Australian Consumer Law always apply in addition to this policy.

1. Where we ship

We ship Australia-wide to every state and territory, including metro, regional and most remote areas. If we cannot deliver to your address, we will contact you and arrange a full refund.

2. Delivery cost

Delivery is free on every order, and your parcel is tracked. There are no hidden shipping costs at checkout. All prices are shown in Australian Dollars (AUD).

3. Dispatch

Orders are usually processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery times

Estimated delivery times after dispatch are:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): about 2–5 business days;
• Regional areas: about 4–8 business days;
• Remote areas: about 7–12 business days.

These are estimates only. Delivery can take longer for reasons outside our control, such as carrier delays or weather events.

5. Tracking your order

You will get tracking details by email once your order ships, so you can follow your parcel to your door. If your tracking has not updated, or your order has not arrived within the estimated time, please contact us and we will help.

6. Questions about delivery