Orders

Refunds & Returns

Last updated: July 2026. Please have this reviewed by a qualified adviser before launch.

This Refunds & Returns Policy explains how returns and refunds work for product orders placed through Mould Removal Service (moldremovalservice.co), operated by BuyFactory Direct Pty Ltd (ABN 30 656 628 938). Your rights under the Australian Consumer Law always apply in addition to this policy.

1. Change-of-mind returns

If you change your mind, you may return eligible items within 30 days of delivery, provided they are unused and in their original condition and packaging. This includes all seals and safety wrapping being intact. Change-of-mind return postage is the customer's responsibility unless we agree otherwise.

2. Your rights under the Australian Consumer Law

3. How to start a return

To request a return or refund, contact our support team with your order number. There is no form to fill out.

4. How refunds are processed

Approved refunds are issued to your original payment method, usually within 3–5 business days of us receiving and inspecting the returned item. Your bank may take extra time to show the funds. All refunds are made in Australian Dollars (AUD).

5. Who pays return postage

• Change of mind: the customer pays return postage.
• Faulty, damaged or incorrect items: we cover return postage.

6. Items we cannot accept

For health and safety reasons, we cannot accept change-of-mind returns of cleaning chemicals or personal protective equipment (PPE) that have been opened, used or had their seals broken, unless the item is faulty or not as described. Your rights under the Australian Consumer Law are not affected.