Terms & Conditions

Last updated: 3 June 2026

These Terms & Conditions ("Terms") govern your use of the Mould Removal Service website (moldremovalservice.co) and any products or services you purchase from us. The site is operated by BuyFactory Direct Pty Ltd (ABN 30 656 628 938) ("we", "us", "our"). By using this website or placing an order, you agree to these Terms.

1. About these Terms

Please read these Terms carefully before using the site. If you do not agree with them, you should not use the website or place an order. We may update these Terms from time to time, and the current version will always appear on this page.

2. Use of the website

You agree to use the website lawfully and not to:

• Use it in any way that breaches applicable laws or regulations;
• Attempt to gain unauthorised access to the site, its servers or connected systems;
• Interfere with, damage or disrupt the website or any user's use of it;
• Copy, reproduce or misuse our content without permission.

3. Intellectual property

All content on this website — including text, graphics, logos, images and design — is owned by or licensed to us and is protected by intellectual property laws. You may view and print content for your own personal, non-commercial use only.

4. Products, services and orders

Pricing and currency

All prices are shown in Australian Dollars (AUD) and, where applicable, include GST unless stated otherwise. Any delivery costs are shown before you complete your order. We try to keep pricing accurate, but errors can occur; if we discover a pricing error we will let you know before processing your order.

Orders and acceptance

Your order is an offer to buy. A contract is formed only when we confirm acceptance of your order. We reserve the right to decline or cancel an order — for example, if a product is unavailable or a pricing error has occurred — and to refund any payment made.

Quotes and bookings

Inspection bookings and quotes for remediation services are provided free of charge and are estimates based on the information available. Final service pricing is confirmed in a written quote before any work begins.

5. Shipping and returns

Delivery, returns and refunds are governed by our Shipping & Returns Policy, which forms part of these Terms.

6. Consumer guarantees

7. Disclaimers and limitation of liability

The website and its content are provided on an "as is" basis. To the extent permitted by law, and subject to the consumer guarantees above, we are not liable for any indirect, incidental or consequential loss arising from your use of the website or our products and services. Our total liability for any claim is limited, where permitted by law, to re-supplying the relevant product or service or paying the cost of doing so.

8. Indemnity

You agree to indemnify us against any loss or damage we suffer as a result of your breach of these Terms or your misuse of the website.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that state.

10. Contact us